Frequently Asked Questions

Where is The Island?
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"The Island" is a figment of our imagination, a collective consciousness, inspired by obscure literary references and idyllic 1980s holiday memories. In reality, our candles are hand-poured on an enchanting isle in the North Atlantic, whimsically known to locals as 'Great Britain'.

What makes your candles so unique?
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Every candle is like a handcrafted map to paradise, using natural, luxurious scents that guide you to undiscovered sensory territories. Limited edition label designs of 25, mean you’re part of a very elite group of fragrance explorers.

What’s the story behind the artwork on the jars?
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Each jar features original artwork meticulously crafted using advanced AI to complement its fragrance. These designs are not just decorations but visual narratives—each scene captures the essence of the plants, herbs, and fruits that inspire the scent within. Our collaboration with AIallows us to blend traditional inspirations with modern technology to create something truly unique for our collectors by making each candle a holistic sensory experience.

How long will my 6oz travel jar candle burn?
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Our 6oz travel jar candles are designed to enhance your space with hours of aromatic bliss. Under ideal conditions, you can expect approximately 30-40 hours of burn time. To maximise this, ensure the wick is trimmed to 5mm before each use and burn the candle for no more than 4 hours at a time.

How can I clean and reuse my candle jar?
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Transform your used candle jars into charming storage containers or decorative pieces with ease! Once your candle has fully burned, allow the jar to cool. Then, remove the easy-peel label and wash out any residual wax with warm, soapy water. For stubborn wax, place the jar in the freezer for a few hours to harden the wax, making it easier to remove. This simple process not only reduces waste but also gives your beautiful jars a new life.

Can I suggest a new candle fragrance?
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Got a scent memory of a place we haven’t charted yet? Drop us a line. We love when fellow travellers share their fragrance itineraries. Who knows? Your suggestion might just be our next destination.

Whats inside the jar?
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Our candles are crafted with 100% natural soy wax—completely free of synthetics, parabens, and phthalates. We're committed to providing you with a pure, clean burn that's as gentle on the environment as it is in your home. Enjoy the peace of mind that comes with burning naturally better candles.

Whats your packaging and shipping practices?
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Sustainability is at the heart of everything we do. That's why our candles are packaged in 100% recycled and recyclable brown materials, reflecting our commitment to the environment. Plus, we ensure your order is on its way within 3 days, so you can start enjoying your candle without delay.

Sustainable packaging - Coastal Scented Candle
How should I care for my candle to make the journey last?
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Treat your candle like a treasured manuscript of maps. Trim the wick to 5mm each time before burning to perfectly illuminate your path to relaxation. Let it burn long enough to pool to the edges but no more than 4 hours at a time.

When using the candle for the first time, leave it to burn for 3 hours or until all the wax has become liquid on the surface. Be sure to centre the wick in the wax after each use for consistent burn - We recommend airing your interior after burning a candle.

Safety first, adventurers!

What do the BN and UFI numbers on my candle signify?
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Each of our candles comes marked with a fragrance batch number (BN) and a Unique Formula Identifier (UFI) label, ensuring you receive a product that's not only exclusive but also consistently high-quality. These identifiers trace the journey of your candle from our island to your home, confirming that each has been thoroughly tested to meet our exacting standards. This meticulous process ensures that every candle we craft delivers the perfect escape, every time.

Where can I find the fine print?
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For the intrepid explorers seeking the nitty-gritty details of their scent adventures, chart a course to our Terms and Conditions

How do I buy a candle from The Island Candle Club?
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Embark on your fragrance journey with ease!

Visit our Etsy online shop
Browse and purchase from our exclusive collection of candles. Each candle is just a few clicks away—find your perfect scent and let the adventure begin!

How much is Shipping?
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If you live on The Island (of Great Britain) shipping is completely free! If you live outside of The Island then its a flat rate of £5.00 for International Shipping. Oh and Packaging and Gift Boxing is included free of charge for everyone, no matter where you live.

What is our return policy?
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While we hope every scent feels like a perfect destination, we understand sometimes a trail needs rerouting. Return any unlit candle within 30 days for a new scent expedition or refund. The Buyer is responsible for return postage costs, and The Buyer is responsible for an loss in value if the goods are not returned in their original condition.

Each candle comes in small, Island Candle Club branded gift box
How do I contact THE CLUB HOUSE?
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For any queries, returns, or feedback, please contact us at: info@islandcandle.club

Postcards From The Workshop

The Island Workshop